I got to the point in my business where things were beginning to slip. I didn't have the time - and to be honest inclination - to do many of the administrative and support tasks that make the difference: keeping on top of appointments; diary management; bookkeeping; customer liaison and event management. Natalie has been a godsend. She has fitted in with the way I like to do things while not being afraid to suggest changes where it made sense. She has taken on the tasks above (saying that she absolutely loves to do them) and has, as a result, freed me up to do what I love to do. More significantly, having Natalie there has meant that I no longer stress about all of those things that she now does - without me having to think about it. Having NA Business Services as part of my business has made all the difference and worth every single penny.